immaturity and/or joblessness for the hateful part. as for sensitivity i think it just depends.
sometimes 'criticism" given towards group(s) is simply thinly veiled hate or bitterness passed off as "constructive criticism" or an "opinion." so when a fandom reacts defensively it's because the things being said are nothing new or different than what's been said several times before. and defending from the same wrong stuff over and over gets annoying hence why some go into attack and defend mode.
it's not just kpop stans that act this way.