Their concept. A lot of GGs that got more popular with i-fans after doing a cute concept, switched concepts beforehand.
I still remember the comments of i-fans swarming Twice and Gfriend's more mature concepts with how they prefer this to their "immature and cringe" previous concept.
Also, Apink was cute as well, but again the song tha got them popular internationally was when they changed concepts.
Of course, with the change in concept comes a change in sound and that might have appealed more, but it's hard to ignore all the "thank god they aren't cute anymore" comments.
I'm sure the scandals took a hit as well. Right around the time they started getting more popular on the korean side, I started hearing about Twitter going after them.
Hopefully their company starts gaining an interest in pushing more internationally as well, they don't seem to be pushing towards i-fans that much