Did you ever chat with a company on Twitter/instagram?

I usually chat directly on their website if there's an option for that. When their chat option is Twitter, they usually tell me to DM them and they open an email thread...

I've only ever had one unhelpful chat. Usually the unhelpfullness comes in phone calls

coca cola told me happy birthday

and this moment w/ dr pepper

not on Twitter or IG but on the company's website chat service if i needed something

more or less the same like your op

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I recently did. I just tweeted how bad my wifi is and than Vodafone answered back but with stupid shit.

Me: My wifi is so bad, I hate it

Vodafone: How bad, anyways, we don't think there is a major issue in your area

Me 1 day later: Vodafone seems to hate it's customers since they have the worst wifi in the enitre country

Vodafone: Nooooo we love our customers (heart emoji) give us a 2nd chance, we love everyone (German vodafone took it even very serious"loving" everyone by still using the pride-flag as profile-picture)

Me later that week: My wifi is still so shit

Vodafone: Try this (link for one of our stupid webservices that will not work at all)

Me: Ok, I tried it, let's see how long my wifi lasts now

Vodafone: (sends me a random gif of a happy woman)

uno online

Before this chat, I allways asumed trought meme-videos that only American fastfood-chains would talk to people on the web xDDD

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Haha! I also used to do it.:)))

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coca cola told me happy birthday

and this moment w/ dr pepper

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i fawkin forgot abotu dark berry dr pepper wtf i miss ytou