People need to stop excusing idols for this kind of behaviour. It’s like when fans say idols might not know blackface is offensive, or might not realise the N word is a bad word. Then Irene screaming at someone until they cried was dismissed as a “bad day”. Excusing people for everything won’t help them grow.
Plenty of idols I like have messed up and I won’t excuse them for that. I like Gfriend, but this was messed up. Hopefully Sowon can learn from it!